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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.


    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    + Create a Ticket   Check Existing Ticket

     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Support Form

    Add Attachment
    Most Asked Questions
    How do I cancel my subscription to Online Edge Academy or Business Class?

    Your billing is setup on a 30-day cycle. That means that when there is 31 days in a month, you will be re-billed one day earlier that expected – so please be sure to update your subscription in plenty of time! If you’ve decided that this program is not right for you, we are sad to see you go.

    To cancel your subscription, simply send us a support ticket.


    What is your cancellation and refund policy again? How do I get a refund?

    YES, it is true; you can cancel your membership in Online Edge Academy at any time. As well, you can request a refund within 60 days of your purchase if you are really unsatisfied. However, we hope that you will give us a chance to make it right first!

    If you have found that you are unsatisfied with OEA, e-mail our support team and let them know. Refunds can only be requested through our support team.


    Where can I find my billing information?

    You can view and update your billing information on the "My Account" page of the member's area.

    Just login here: http://members.OnlineEdgeAcademy.com/my-account


    I missed or will miss this month’s webinar! Will it be replayed?

    Yes! The latest webinar will be available to view in the member's area for 30 days.  It will then be replaced by the next webinar replay.

    You can view the replay here: http://members.onlineedgeacademy.com/coaching-call/coaching-call-replay/


    I can't download the workbooks.

    If you are having trouble downloading any of the files, workbooks or other downloadables, first try to right-click the download link and select the Save as button.

    If the problem still persists, please contact our support team and notify them of the page URL and the video that is not working so we can fix it immediately.


    Who do I ask about specific questions about the content and training inside Online Edge Academy? What if I need more help or assistance?

    Unfortunately, my support staff is not trained in Internet Marketing. Asking them about your specific questions on marketing will not yield the best answers.

    To get your questions answered by Devin or Melanie and the other super-smart members of Online Edge Academy, visit our Member's Community section, and ask your question there!  You can access that page here: http://members.onlineedgeacademy.com/facebook-group/

    If you are looking for further help, Devin & Melanie offers laser-coaching calls for select clients. If you are interested in learning more please email our support team for our rates.


    Some of the videos are not working, can you help?

    If some or all of the videos are not playing for you in the members area, we apologize for this inconvenience. The first thing we recommend doing is double-checking that your browser is up to date and you have installed the latest version.

    If this problem still persists, please contact our support team notify them of the page URL and the video that is not working so we can fix it immediately.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How do I cancel my subscription to Online Edge Academy or Business Class?

    Your billing is setup on a 30-day cycle. That means that when there is 31 days in a month, you will be re-billed one day earlier that expected – so please be sure to update your subscription in plenty of time! If you’ve decided that this program is not right for you, we are sad to see you go.

    To cancel your subscription, simply send us a support ticket.


    What is your cancellation and refund policy again? How do I get a refund?

    YES, it is true; you can cancel your membership in Online Edge Academy at any time. As well, you can request a refund within 60 days of your purchase if you are really unsatisfied. However, we hope that you will give us a chance to make it right first!

    If you have found that you are unsatisfied with OEA, e-mail our support team and let them know. Refunds can only be requested through our support team.


    Where can I find my billing information?

    You can view and update your billing information on the "My Account" page of the member's area.

    Just login here: http://members.OnlineEdgeAcademy.com/my-account


    I missed or will miss this month’s webinar! Will it be replayed?

    Yes! The latest webinar will be available to view in the member's area for 30 days.  It will then be replaced by the next webinar replay.

    You can view the replay here: http://members.onlineedgeacademy.com/coaching-call/coaching-call-replay/


    I can't download the workbooks.

    If you are having trouble downloading any of the files, workbooks or other downloadables, first try to right-click the download link and select the Save as button.

    If the problem still persists, please contact our support team and notify them of the page URL and the video that is not working so we can fix it immediately.


    Who do I ask about specific questions about the content and training inside Online Edge Academy? What if I need more help or assistance?

    Unfortunately, my support staff is not trained in Internet Marketing. Asking them about your specific questions on marketing will not yield the best answers.

    To get your questions answered by Devin or Melanie and the other super-smart members of Online Edge Academy, visit our Member's Community section, and ask your question there!  You can access that page here: http://members.onlineedgeacademy.com/facebook-group/

    If you are looking for further help, Devin & Melanie offers laser-coaching calls for select clients. If you are interested in learning more please email our support team for our rates.


    Some of the videos are not working, can you help?

    If some or all of the videos are not playing for you in the members area, we apologize for this inconvenience. The first thing we recommend doing is double-checking that your browser is up to date and you have installed the latest version.

    If this problem still persists, please contact our support team notify them of the page URL and the video that is not working so we can fix it immediately.


    View More Questions
  • Check Existing Ticket

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  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

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  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How do I cancel my subscription to Online Edge Academy or Business Class?Help View747T
    What is your cancellation and refund policy again? How do I get a refund?Help View335T
    Where can I find my billing information?Help View232T
    I missed or will miss this month’s webinar! Will it be replayed?Help View138T
    I can't download the workbooks.Help View130T
    Who do I ask about specific questions about the content and training inside Online Edge Academy? What if I need more help or assistance?Help View122T
    Some of the videos are not working, can you help?Help View83T
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